At iptvsubscription4k, we want every customer to feel confident and satisfied with their purchase. Because IPTV services involve digital access, our refund process follows clear and fair rules designed to protect both our users and our platform.
When You Can Request a Refund
You may request a refund if:
- You experience technical issues that prevent you from accessing our service
- Our support team was unable to resolve the problem
- The request is made within 7 days from the date of purchase
We will first attempt to troubleshoot and assist you, as many issues are related to device settings, player compatibility, or internet provider restrictions. If the problem cannot be resolved, your refund request will be approved.
Refunds Cannot Be Issued If
A refund request cannot be accepted in the following situations:
- The service is working, but you changed your mind
- You purchased the wrong device or do not know how to use your device
- Your internet connection, router, VPN, or home network prevents proper usage
- You shared your account login with others or used it on unauthorized devices
- Your request is submitted after the 7-day period
- You completed the free test/trial and then seek a refund for a paid plan
Our system tracks connection logs only for security — not content — and helps us verify account activity for refund eligibility. Refund Method
Approved refunds are issued back to the original payment method used at checkout. Once processed, banks typically return funds within 3–7 business days, depending on your financial institution.
How to Request a Refund
To request a refund, contact us with:
- Your full name
- Order number / payment receipt
- Email used for registration
- Description of the issue
Support Email: iptvsubscriptionusa@gmail.com
Our team will respond promptly and help resolve your situation professionally.
Important Note
Digital IPTV access begins immediately after activation. For this reason, we encourage customers to start with a 1-month package to test compatibility and performance before committing to a long-term subscription.
We strive to provide a stable, secure, and enjoyable streaming experience — and we’re always here to support you along the way.